Super Intelligent Application
Elevate your IT Service Management application from a system of record into a system of consequence with Super Intelligence. Restore service faster, stop recurrence, de-risk change, and assign owners — on data that never leaves your control.
Force Multiplier for your ITSM platform
Open a topic, run the dashboard or analysis for the horizon you are in, and use the conclusion as the decision. A finding that should be owned becomes an Action Planner project, with an owner, a due horizon, and a definition of done. Action Planner is on every topic.
The operating review. A time-boxed packet across the four domains, ranked by impact versus the time available in that horizon.
Dashboards
At a Glance opens the review: restore, recurrence, change risk, and CMDB ownership on one view.
Analyses
Daily, Weekly, and Monthly. Each list is limited to the time in that horizon. Selected items go to Action Planner.
Are we restoring service fast enough, and for the right services? A closed ticket is not the same as a restored service.
Dashboards
SLA attainment, restore time, and reopen rate by service and queue, so you can see which services miss the commitment and which queues are stuck.
Analyses
Analysis reads incidents, SLAs, outages, and assignment. The work is a shorter restore on the services that matter, and an outage record that matches the event.
Why the same failure is recurring, and who is assigned to make it stop.
Dashboards
Repeat incidents, the problem backlog, and which closed problems left only a workaround, so you can see what is going to happen again.
Analyses
Analysis looks for repeat incidents with no problem, a known error the service desk cannot use, and close codes that hide a repeating cause. The next occurrence is recorded against the existing problem.
Are production changes creating the next set of incidents?
Dashboards
Change success, the emergency mix, and missing backout plans, set against the incidents those changes caused, so you can see which changes are creating the next outage.
Analyses
Analysis joins change requests to the incidents they cause: emergency changes, empty backout plans, and changes marked successful while incidents are already linked. The backout plan is written before the change window.
Whether incident and change records point at the real service, the CI, and the owner.
Dashboards
CI completeness, missing owners, and whether priority work points at a real CI or service, so you can see where the other topics are reading a bad record.
Analyses
Analysis flags critical work with no CI, offerings with no owner, and retired CIs still marked operational. The other three topics inherit this record.
Test analytical prompts on your IT Service Management data, then publish the dashboards and analysis topics that hold up for the people who use them.
Try the prompt first
Run it on the incidents, changes, and CIs in front of you. Keep the result when it answers the question you brought.
Publish for consumers
A published dashboard or analysis topic is what consumers open, next to the five that already ship.
A finding on an analysis section, or on the conclusion, becomes a project with a title, tasks, priorities, and dates. Each task is assigned to a person, with a due date and a definition of done. An insight only changes the work if someone is accountable for it.
Supported applications
For IT Service Management applications, we support ServiceNow, Jira Service Management, and BMC Helix ITSM through web services access or MCP. For ServiceNow, we also support Perspectium replicated data. Tickets are not used to train models.
How a week runs
The IT Service Management application already records what happened. SEQUITUR asks what the organization should do next, across thousands of records, and keeps that work tied to the topic that justified it.
Service restoration: SLA breaches, P1 and P2 load, routing quality, and short tasks for assignment or data fixes.
Recurrence and incident data quality. Turn repeats into problems and close the gap between workaround and permanent fix.
Change risk: emergency mix, collisions, and documentation. Promote a repeat change to standard when it earns it.
Configuration reality: ownership, relationships, and CI attachment, so the other three topics stay trustworthy.
Commercial model
Bring your own LLM key or use ours. Signup includes $100 of tokens. Engineer-assisted onboarding includes 2 million tokens against your analytics requirements. ServiceNow on Perspectium replicated data requires one Perspectium endpoint.
$50
Per million input and output tokens with our LLM. $25 per million when you bring your own. No seat count and no subscription lock-in.
$2,000
Per user per year with our LLM, under an annual agreement. $1,000 per user per year when you bring your own LLM.
Start here
A single-tenant instance. The data plane stays yours.